• Strategies for ensuring E-commerce post-purchases experience during Holiday Surge 2021

    It’s never too early to prepare for the holiday season as an E-commerce business and this 2021 holiday surge especially is primed to be one of the busiest seasons ever. Shoppers are on the go, they are more discerning. They have longer wishlists and they have more places to shop. So it makes it even more competitive for online merchants. Getting customers to shop would not be a problem for retailers during the holiday time but how to nurture one-time buyers from this period, increase their lifetime values and get them to be advocates for stores should be focused on. 

    Here are a few tips to help you proactively manage your store’s post-purchase flow over the holiday season to build stronger bonds with your existing and new customers.

  • 5 Tips To Optimize Your Branded Shipping Notification Emails

    5-tips-to-optimize-your-branded-shipping-notification-emails

    Shipping notification emails seem to not always get enough attention it deserves from marketers but they are the only emails you can almost certainly ensure each of your clients will read. By adding a few fundamental components and a little creativity, these emails, however, may help develop client loyalty, better the post-purchase experience, and generate a unique voice for your store.

    See how these 5 tips can help you take your shipping notification email to the next level and get the most open rates:

  • How to do order tracking on Shopify effectively?

     85% of consumers say they’ll buy from a retailer again if they can easily track their purchases throughout the process.  And close to 70% of consumers said the ability to track orders was one of their top three considerations when buying online.This article is for Shopify store owners who spend their time engaging with clients and assisting them with order tracking. It aims to explain all of the "Hows and Whats" to improve your business shipping process.

  • 5 common reasons why customers cannot track their orders on your branded tracking page

    Are you running a branded order tracking page in your store but sometimes get stuck with “not found order”. This blog deserves to have your quick stare. Check out 5 common reasons why your customers cannot track their order on your embedded tracking page and what you should do to resolve it on your end.

  • Why branded tracking page is a must for E-commerce business?

    branded-order-tracking-page

    Customer experience is one of the timely topics in the world of E-commerce. Though easy to overlook, shipping-related features undoubtedly dominate most online buyer’s concerns. There is no surprise that customers browse the tracking page an average of 2.6x per order. It’s time to take the aspect into action by building a branded tracking page to offer your customers an easy-to-access tracking tool for their orders and benefits more for your eCommerce business.

    Continue reading to see why branded tracking pages are a fundamental tool of increasing a strong post-purchase consumer experience and what elements you should add to the page to drive customer retention and loyalty for your store.

  • How transparent shipping information can save abandoned shopping carts?


    There are so many ways to be transparent about shipping information such as estimated fees or estimated delivery date calculator tools to help customers be aware of how much they have to pay for shipping service and when they can expect to receive their order. Among them, displaying an estimated shipping date is one exquisite and optimal way to maximize traffic and revenue by saving a large number of customers who have abandoned carts.  Moreover, displaying the estimated shipping date eliminates the "shock" effect of potential clients only seeing the shipping time at the end of the buying process, allowing you to be entirely honest.

  • Why transparent order tracking can drive customer loyalty to an E-commerce business?

    order_tracking_transparency

    Statistics show that 86% of online shoppers will decline to return to a brand after just one poor shipping experience. What a huge loss to E-tailers in this competitive E-Commerce world! Is your Shopify store suffering from the same pain? Among various strategies to boost customer retention, providing visible and transparent order tracking ultimately stands out as a defining factor that online store owners should highly focus on. Without investing in an effective order tracking tool, you will run a risk of losing your first-time customer who will turn into a “competitor’s God”.

  • Be proactive in delivery with order tracking system: Shop owners’ viewpoint

    the most important factor to the shopping experience

    What is order tracking and why the order tracking system can help online shops more proactive in the delivery? 

    73.6% of surveyed customers consider delivery as the most important factor to the overall shopping experience (1). This is why shop owners should invest more in delivery experience to their customers, so the business can get higher retention rates in the fierce eCommerce market nowadays. One of the crucial factors that can improve your delivery management is the order tracking quality.

  • What if your customers are obsessed with order tracking?

    Customer obsession with order tracking

    This article will discuss how the order tracking system will be an optimized factor to solve the obsession of customerswhen they track their packages.

    Long wait for your package? Don’t know where your shipping package goes through. Be fear of scams when the delivery has been delayed for a while without explanation. Many customers have the same distaste for unknown arrivals of packages, especially when they order online goods. 
    Nowadays, the fast pace of delivery makes it possible to receive the order the next morning. This even made customers more impatient than they used to be. They will actively track the package status from their sellers every moment. It is a vicious circle that leads to a syndrome called pre-parcel anxiety.

About Growth

Innovative tech for eCommerce growth

Contact Info

Head: No. 3, 175/55 Lane, Lac Long Quan St., Nghia Do Ward, Cau Giay District, Hanoi City, Vietnam