Chat commerce history goes back a little over 20 years and is founded at the convergence of mobile phones and the internet. That convergence is now seamless, so it’s easy to forget that less than 25 years ago, phones and the internet were two very different worlds. Phones were for talking and texting, and the internet was for browsing and commerce. Phones and computers weren’t connected and didn’t interoperate. 

And then everything changed.

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Facebook Messenger is actively used by more than 1.5 billion people and there are 60 million messages sent between them and businesses every single day. With the staggering mentioned figures, though it’s free, Facebook Messenger could explode your sales if being utilized in a proper manner.
Besides being a communication channel, Facebook Messenger can be an effective tool to build your own sale funnel. That brilliant idea can happen because every business can build its own audience by collecting subscribers on Messenger once they purchase a product and opt-in with the Messenger chatbox. Moreover, user profiles can give merchants some lines to the portraits of potential customers. Let's take a look into this new term: Messenger funnel.

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why-facebook-chat-widget-not-work-on-your-store

Owning a Shopify store and starting to use the Facebook chat plugin on your store, you may encounter some cases where the Messenger icon does not appear or does not work on your website. This article will show you some of the common issues and how to resolve them. 

 

why-facebook-chat-widget-not-work-on-your-store

 

If you have followed how to add the Facebook Customer Chat Plugin to your website and still get the error, there are some possible reasons and quick solutions for them. 

 

1. You haven’t connected your Facebook page with the app 

Please make sure that you are the admin of your Facebook page and connect to your Facebook page.

Check the instructions. 

 

2. Your Facebook page is under restrictions

When your page sets age or country restrictions, only people who meet your requirement can see the chat on the website, in this case, please check whether your page is set to be published and visible to everyone or not. If not, follow the steps to change. 

page-setting-to-everyone

 

3. You haven’t whitelisted your domain website

Whitelist your domain to connect Facebook to your website, if you haven’t done this, the app could not work correctly. It can not be shown in your store or remain unclickable. Make sure that you have whitelisted your store URL, checking these steps

 

4. Your theme conflict or haven’t installed Facebook’s SDK 

It’s not commonly happened but some specific themes that prevent the appearance of the Facebook Chat icon, if you encounter this problem, you could simply contact the app developer or you could simply check whether your website include this with the instruction here 

 

5. You set up the working time for your Facebook chat 

On the setting of the app, you choose the working hours and timezone for the app, please test the app within the working hours so you can see it probably. 

6. Your customers cannot send messages to your page 

If you see the chat is blank without your settings and you cannot send the message. The reason is your Facebook page setting. Make sure you set your page published and allow people to contact you privately. 

setting-facebook-message

All of these common reasons and solutions can help you out in most cases, however, if you’re still experiencing the issues, contact us here for further support. 

Get the Facebook Messenger - Live Chat app to work on your Shopify store today! 

 

Download FREE now - eCommerce Trend to Boost Sale 2022

 

 

 
why-you-need-facebook-messenger-live-chat

You apparently know that live chat on your website makes it easier for your customers and for your business to connect with each other. You are owning an online store and are paying a big amount of money each month for a live chat platform, why don’t you think about a live chat free on your website with Facebook Messenger? All you need is just a Facebook business page account. 

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