Order management is a catch-all phrase for a vital element of online store operation. It is the process by which customers’ orders get tracked and progressed from the beginning to the end. It is a business process that overlaps project management, customer service and many other areas. From order placement to post-sale, many business processes can be automated.

Read more...

eCommerce automation involves combining the right eCommerce software with the right processes and the right people to streamline and automate the order lifecycle. This reduces the complexity and redundancy of many tasks that an eCommerce retailer typically faces from the time a customer places her order until the time it is delivered to them.

Read more...