• 5 common reasons why customers cannot track their orders on your branded tracking page

    Are you running a branded order tracking page in your store but sometimes get stuck with “not found order”. This blog deserves to have your quick stare. Check out 5 common reasons why your customers cannot track their order on your embedded tracking page and what you should do to resolve it on your end.


    1. Order not fulfilled

     Many shoppers and merchants, when they see this, conclude that the tracking page doesn't work, but this is not the case.The first primary condition to track a parcel shipping status is that orders must befulfilled. None of the tracking systems can track status if an order is unfulfilled and without a tracking number assigned from its courier. 

    Simply go to your Store Admin => Orders tab => Unfulfilled orders => Mark as fulfilled. Find more details inthis section of the official Shopify Help Center to learn more about orders fulfillment.

    Latest update:Order Tracking by Omega will automatically sync all orders that are placed under these two statuses “Ordered => Order Packed” instead of “order not found”. Online buyers will be well informed that their item is in process. This feature effectively helps to reduce customer anxiety. But once the order is switched to “fulfilled” mode, the app will update the shipping details correctly according to the courier data.

    2. Incorrect shipment data 

     Irregularly, you might run into trouble witherroneous data processed by fulfillment partners. The most common case is they return data to your store admin with the correct tracking number but wrong courier name or vice versa. Many tracking tools are worse off with this error and fail to track. In case you notice there is any conflict in tracking information of your clients’ orders, please quickly contact your fulfillment partners/apps to request them to fix the glitch. 

    Latest update:Omega Order Tracking automatically detects the correct carrier based on the tracking code. The advanced feature will be released soon that will somehow resolve the glitch from the fulfillment side. 

    3. Courier not supported

     The app only can track delivery shipments from supported carriers.Order Tracking by Omega currently supports over 180 carriers across the world,  including numerous of the most common in the United States, Canada, and China, such as USPS, UPS, FedEx, DHL, Canadian Post, and China Post.Check out our list here: 


    If you don't see a carrier on the list that's crucial to you, please email This email address is being protected from spambots. You need JavaScript enabled to view it. and we'll try to connect it!

    4. Orders without shipment service

     This case might be rare but just in case you have order without using the services of any courier but still want to let our customer track status professionally, you can follow these steps to manually add shipping updates:

    • Go to “Orders” tab on Shopify Store admin =>  Select order without shipment => Mark as fulfilled => Add tracking => Insert Tracking Number => Select “Other” at Shipping carrier” section
    • Open Order Tracking app => Shipment tab => Select Order => Edit Status => Add Tracking History => Update Tracking

    5. Delayed shipping update

    Occasionally, you might encounter delays in tracking due to some technical issues from courier partners or app providers. Please contact our DeveloperTeam via live chat in the right corner for further support or email us via This email address is being protected from spambots. You need JavaScript enabled to view it.

    We hope we have answered your top questions about not finding shipping tracking.However, if you are still experiencing the issues, contact us for further support.

  • How transparent shipping information can save abandoned shopping carts?

    There are so many ways to be transparent about shipping information such as estimated fees or estimated delivery date calculator tools to help customers be aware of how much they have to pay for shipping service and when they can expect to receive their order. Among them, displaying an estimated shipping date is one exquisite and optimal way to maximize traffic and revenue by saving a large number of customers who have abandoned carts.  Moreover, displaying the estimated shipping date eliminates the "shock" effect of potential clients only seeing the shipping time at the end of the buying process, allowing you to be entirely honest.

  • Standard Events vs Custom Conversions: Which one is better for Facebook tracking

    Nowadays, every visitors' action can be tracked easily on your website by Facebook pixels. This is called conversion tracking. Because all the data from these pixels is collected and calculated following the customer purchase journey. Surprisingly, you can see the effectiveness of ads within a day. It is more updated than traditional ad campaigns.
    But how can these “little” pixels track so precisely? It has some magic behind this mechanism.

  • Why transparent order tracking can drive customer loyalty to an E-commerce business?


    Statistics show that 86% of online shoppers will decline to return to a brand after just one poor shipping experience. What a huge loss to E-tailers in this competitive E-Commerce world! Is your Shopify store suffering from the same pain? Among various strategies to boost customer retention, providing visible and transparent order tracking ultimately stands out as a defining factor that online store owners should highly focus on. Without investing in an effective order tracking tool, you will run a risk of losing your first-time customer who will turn into a “competitor’s God”.

  • Extensions

  • Content Press

    Available for:
    Design: Responsive (Bootstrap 3), Sharp on all devices
    Compatibility: Joomla! 2.5 Joomla! 3 Wordpress
    Extension version: 1.0.0
    Price: 9$ with
      Free with
    Release date: 03/15/2016 - USA
    Rating: {mainvote}
    Support: Open a Ticket Documentation Forum Support
    Download: Demos Joomla Wordpress


  • OT Facebook Reviews

    OT Facebook Reviews
    Available for:
    Design: Responsive (Bootstrap 3), Sharp on all devices
    Compatibility: Wordpress Joomla! 3
    Extension version: 1.0.0
    Release date: 08/16/2017 - USA
    Rating: {mainvote}
    Support: Open a Ticket Documentation Forum Support
    Download: Demos Joomla Wordpress


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