Our commitment tosecurity, privacy, and transparency
Everything you need to understand how Omegatheme protects your data, upholds service agreements, and maintains compliance with global standards - for 39,000+ merchants worldwide.
Omegatheme's Trust Philosophy
How we approach security, privacy, and transparency across every product we build
We build security into every layer
From infrastructure design to application code, security is not an afterthought. We apply defense-in-depth principles: encrypted data at rest and in transit, role-based access, and continuous vulnerability monitoring across all products.
Your data is yours - always
We operate under a strict data minimization policy. We collect only what is necessary to deliver our services, never sell or share merchant data with third parties, and provide full deletion rights upon contract termination within 30 days.
Open and accountable to our customers
We publicly document our compliance posture, sub-processor list, SLA commitments, and incident history. Enterprise customers receive on-request access to security questionnaires, audit evidence packages, and our DPA.
99.9% uptime - no excuses
Our infrastructure runs on multi-region cloud with automated failover. We commit to a 99.9% monthly uptime SLA, daily backups with 30-day retention, and a tested disaster recovery plan with RTO ≤ 4 hours.
Compliance Certifications
Standards and frameworks Omegatheme aligns with or is certified under
Need contracts, compliance docs, or security reports?
Enterprise customers can request the full MSA, SOW template, DPA, sub-processor list, or audit evidence package. Our Trust Team responds within 1 business day.
Contact Trust Team →Get started
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