I cannot download template gold membership

I have a Gold account to next September and I do not have credits. I downloaded no templates and mark me 0 credits ...
I think I have option to download 5 templates (credits)


File name/Subscription Date Expire Date Credits

Joomla Gold Membership 03/15/2013 5

Hello,

I've check your history download and you had downloaded 5 templates.

Regards

I pay Joomla Gold Membership at 03/15/2013
The downloads were before the new subscription, as you can see


OT_Valupat_Template_Package.zip 09/15/2012 2013-09-15 -1
OT_Ceramic_Template_Package.zip 11/06/2012 2013-09-15 -1
OT_HomeEco_Template_Package.zip 12/15/2012 2013-09-15 -1
OT_PureStyle_PS_Theme_Package.zip 01/22/2013 2013-09-15 -1
OT_CarAccessories_Template_Package.zip 01/22/2013 2013-09-15 -1

I don't downloaded a template after the date 03/15/2013.
Now I need a template and I have noticed that credit was 0??

Hello,

It's error from our payment, i've checked it again and now you have more 5 credits to download.

Regards