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TOPIC: Refund Membership Paid by Error

Refund Membership Paid by Error 2 years 8 months ago #6734

  • craion
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Hi: I am contacting you because a few months ago I hired a subscription, and now after 3 months you had auto deducted from my Paypal account the sum for a renewal and I did not authorize that renewal. Apparently when I first pay for your services and automatic payment agreement was activated, but I did not autorize that. Please make the proper refund or I will have to start a dispute on Paypal. Here is the last payment info...

Joomla Standard
12/25/2013 03/25/2014 PayPal $59.00

Thank you for your order. You may find order details below:

Your Invoice Number 71860 from 12/25/2013

Product/Subscription Title Price
Joomla Standard $59.00

I had cancelled the payment agreement on Paypal but the money was not refunded. Please refund that amount, since I do not need an extra membership because I already have enought templates from you. Let me know, thanks... Joe
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Re: Refund Membership Paid by Error 2 years 8 months ago #6735

  • trungdt
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Hello,

I will check and refund it for you. Cause with each membership type it will create recurring payment from your account(paypal), so if you do not wanna renew your membership then please cancel it.

Regards
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