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TOPIC: Add to Cart does not update properly

Add to Cart does not update properly 1 year, 2 months ago #3845

  • noorgatb
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Hi

Site is www.nmcexquisite.com

When I click Add to Cart then:
1. Modal popup pops up.
2. The VM Cart module update to 1 item. (while the modal popup is displaying)
3. As soon as you click continue shopping on the modal popup, the VM cart module (in left position)displays empty cart.
4. If I continue adding a 2nd item, the VM cart module now display 1 item, but actually there are 2 items in the cart.
5. Also the VM Cart Module, does not show the price or item list.

Kindly assist.

Regards

Basheer

Re: Add to Cart does not update properly 1 year, 2 months ago #3857

  • trungdt
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  • Posts: 1994
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Hello,

I've just tested on your site and it works fine. Please clear your cache of browser and try again.

Best Regards
Support email: services(at)omegatheme(dot)com
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Re: Add to Cart does not update properly 1 year, 2 months ago #3888

  • noorgatb
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Hi,

I have cleared cache.

I also tried 3 different PC's and different browsers.

This seems to be a random problem.

Please test a few times as the problem is still there.

Thank you

Basheer

Re: Add to Cart does not update properly 1 year, 2 months ago #3894

  • noorgatb
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Hi,

Solved part of the problem.

I ftp'ed to /templates/my_template/html/mod_virtuemart_cart and renamed the files in there.

Now, the cart shows me the price and items in the basket.

HOWEVER, it still does not update correctly.

i.e. If I add items to the cart it does appear in the cart (if you checkout you will get all your items) but the cart module does not always show all the items.

Any clues?

Regards

Basheer

Re: Add to Cart does not update properly 1 year, 2 months ago #3906

  • trungdt
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Hello,

Did you update VM ?

Best Regards
Support email: services(at)omegatheme(dot)com
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Re: Add to Cart does not update properly 1 year, 2 months ago #3910

  • noorgatb
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Hi,

Joomla 2.5.8

VM 2.0.18a

I also just installed Jquery easy to help with Jquery problems...But it does not seem to help.
Jquery Easy website: www.simplifyyourweb.com/index.php/downloads


See this post on Virtuemart forums:
forum.virtuemart.net/index.php?topic=113023.new


Regards

Basheer
Last Edit: 1 year, 2 months ago by noorgatb.

Re: Add to Cart does not update properly 1 year, 1 month ago #4041

  • noorgatb
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Hi,

It is gone 1 week...Please fix the cart problem.

Regards

Basheer

Re: Add to Cart does not update properly 1 year, 1 month ago #4338

  • noorgatb
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Dear Trung,

I have extended my subscribtion to another 3 months.

PLEASE..help me solve the cart update issue.

I have just updated VM to the lastest version to try and solve the problem, but it is still not solved.

Thanks in advance.

Basheer

Re: Add to Cart does not update properly 1 year, 1 month ago #4355

  • trungdt
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Hi Noo,

Can you try use default template of Joomla! Virtuemart then test it ? I want check it that way cause it should work with default template first.

Regards
Support email: services(at)omegatheme(dot)com
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Re: Add to Cart does not update properly 1 year ago #4534

  • noorgatb
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Hi,

I tried Beez_20 template. I still have the problem.

I set it back to OT template.

Please check again.

I will email you login details.

Regards

Basheer

Re: Add to Cart does not update properly 1 year ago #4584

  • noorgatb
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Hi,

Did you get my email with the test server details?

What is the progress?

NB. This is a test server, so feel free to do changes.

Regards

Basheer

Re: Add to Cart does not update properly 1 year ago #4648

  • noorgatb
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Dear Sir,

It is now more than 2 months since I have reported this problem.

Please sir, when will you fix it?

I have been very patient. But, you need to understand that I am running a business and need this fixed URGENTLY.

I trust that you will give this problem HIGH PRIORITY.

Regards

Basheer

Re: Add to Cart does not update properly 1 year ago #4653

  • trungdt
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Hello,

I think you should download template file again and install it on new server and make sure it runs fine first as our demo site. Because it did not run fine even Joomla! template default for now. I need you install a test demo on your server first.

Regards
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Re: Add to Cart does not update properly 1 year ago #4656

  • noorgatb
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Hi,

I installed demo.

1.
www.nmc.za.com/test
Seems to be working
JM 2.5.7 and older VM.

2.
My test server
www.nmc.za.com
This has a problem.
On this server, I have installed a backup of my live site.
I have upgraded JM to 2.5.8 and latest VM
I tried re-installing just the template file.

3.
What is the next step?
How do we find the fault?

NB. I have emailed you all login details for the test server.

Thanks

Basheer

Re: Add to Cart does not update properly 1 year ago #4657

  • trungdt
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  • Posts: 1994
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Hello,

1. Update Joomla 2.5.9 for: www.nmc.za.com/test and no install any 3rd extension. Then test it. If it's ok then upgrade VM then test functional again.

Regards
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Re: Add to Cart does not update properly 1 year ago #4660

  • noorgatb
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Hi

I think I am making some progress.

I had disabled Joomla cache because the was a cache problem. The cache was growing to 1gb in size in a few days.

The cart was still giving problems at this stage.

I may have updated other components in this time as well.

About 1 month ago I installed Jot Cache for caching.

Today I came across a few posts regarding VM and Jot cache.

I disabled jot cache on my live site (nmcexquisite.com) and so far the cart seems to be working.

I will continue to run with no cache for a while and see if the problem is fixed.

Thanks for you help so far. I will keep you posted.

Regards

Basheer
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